Last update: March 2021.

Terms & Conditions

 

Payment

We accept all major debit and credit cards along with direct bank transfers. Stripe and/or Paypal processes our shop purchases. Instalment payment plans for courses are with partnership via Partial.ly. We do not accept cash payments.

Private coaching clients are recommended to pay by bank transfer to the account details included in your welcome email. All private coaching sessions, be they online or face-to-face, must be paid for at least 24 hours in advance. Private retreats must be paid in full within 14 days of departure.

 

Newsletter

All customers are automatically signed up to Dan’s monthly newsletter. If you would like to opt out, please enter your email below.

Refunds

All refund requests must be emailed to hello@danrobertsgroup.com with the subject header “Refund”. Please include your proof of purchase, such as an emailed receipt or a copy of a bank statement. Refunds are always processed within 5-10 working days.

• Once used, private coaching, retreats, mentoring, masterclasses, events and consulting work are all non-refundable. For London & online Personal training packages, we will refund unused sessions on a pro-rata basis. (However, for any individual payments of over £3000, there is an administration fee of 5% of the total value of the refund).
• Virtual Bootcamps, MX Club, MX Group Instructor, Strength & Conditioning Coach, Life Skills Coaching, and Business Academy courses are all subject to a full refund within 72 hours of purchase only.
• NUK SOO membership is subject to a 14-day refund.
• Retreats are non-refundable unless otherwise stated in writing at the time of booking.
• Paid Trials (if and when offered) are non-refundable.
• Workshops and Events are non-refundable

NB: Any membership programs that state or suggest ‘lifetime membership’ are valid for the lifetime of the products in question. If we cancel/retire these programs or stop trading, you will be given as much notice as possible but will not be eligible for any partial refund.

 

Online & London Personal Training – last-minute cancellation policy 

Appointments for a private session with one of our coaching team may be cancelled or re-arranged, provided that a minimum of 24 hours prior notice is given. Clients will be charged for the total cost of the session on any late cancellations or no-show appointments.

Please note: If you are a full-time Model or Actor, we allow a 60-minute cancellation window, as we don’t want to discourage you from going to any last-minute auditions or castings.

 

Payment Plans for online services & products

Sometimes we offer payment plans. These are legal contracts with our financials partners Partial.ly. Any late weekly or monthly payments will result in an immediate membership block to the associated product. Upon our discretion, any money owing will be passed on to a credit agency within 21 days of non-payment. Please do not purchase a product you can not afford. We have a growing range of free products to help fans of all budgets and circumstances. If you can not afford your next payment, please contact Patial.ly direct or email us at hello@danrobertsgroup.com, and we can try to help the situation.

 

Waiver of Liability

All physical training has inherent risks. We accept no liability for persons injured following our exercise, nutrition, well-being, or other advice to the extent permitted by law. Also, any fitness-based coaching, including but not limited to all parkour, stunt work, combat and martial arts related activities (such as sparring and weapons training), is available strictly on condition that participants waive all liability that we may have for any accidents or injury except as a direct consequence of our negligence. If any medical or other conditions arise that could affect your training with us, you shall let us know immediately by email. If you have any doubts, please consult your doctor prior to physical activity. All exercise, nutrition, well-being and other advice was given to you by any persons associated with Dan Roberts Training Ltd and/or Dan Roberts Enterprises Ltd or another company or associate within the Dan Roberts Group is taken entirely at your own risk.

 

Representation, Warranty and Indirect Liability

Dan Roberts Group makes no representations or warranties, express or implied. Under no circumstances, or legal or equitable theory, whether in tort, contract, strict liability or otherwise, will the Dan Roberts Group or related parties be liable to any instructor, coach, client or any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with any services and/or products provided by us, including but not limited to damages for lost profits, loss of goodwill, loss of data, work stoppage, the accuracy of results, or computer failure or malfunction, even if an authorized representative of Dan Roberts Group has been advised of or should have known of the possibility of such damages.

Nothing in the foregoing is intended to unlawfully avoid or limit any liability.

 

Applicable Law

Unless otherwise lawfully agreed and except to the extent that the law and/or applicable regulations dictate otherwise, English law shall apply.

 

MX Coaches

MX Group Instructors (also known as Methodology X Coaches or MX Coaches) are not employees or franchisees of the Dan Roberts Group. They are individuals who have studied our certification and have gained a licence to teach and market themselves through the Methodology X group class system. We are in no way liable for or responsible for their performance, insurance or business operations.

Dan Roberts Group has the right to terminate (without a licence refund) the MX Coach licence agreement immediately upon written notice in the event the instructor breaches any of our terms and conditions, our ethical guidelines or as a result of any action or conduct by the instructor that can be reasonably deemed detrimental to the Methodology Xor related brands.

The relationship between the MX Coaches and the Dan Roberts Group is that of licensor and licensee. Nothing herein shall be construed as creating any partnership, joint venture, agency, franchise, sales representative or employment relationship between these two parties, nor shall Dan Roberts Group be deemed to be acting in a fiduciary capacity with respect to the Coach.  MX Coaches have no authority to make or accept any offers or representations on behalf of Methodology X/Dan Roberts Group. The instructor must not make statements or take actions that may contradict the relationship set forth herein or confuse or mislead any person regarding the nature of the parties’ relationship.

As an MX Coach, you agree to indemnify, defend and hold harmless Dan Roberts Group and related parties against any and all losses, liabilities, damages and expenses (including attorneys’ fees and costs) as a result of any claims, demands, actions or other proceedings made or instituted by a third party which arises out of any (i) criminal and/or negligent acts of the instructor; (ii) breach by the instructor of this agreement; or (ii) any other act or omission of instructor.

 

MX Classes

Dan Roberts Group (licensor of the MX/Methodology X™ classes or events may not be safe or appropriate for everyone. Any information provided to the instructor via their certification process regarding health and fitness is intended solely as an educational aid and is not a substitute for medical advice. The Coach is encouraged to seek medical advice before providing the services, or if the coach experiences or has concerns about any medical condition that may affect their ability to provide the services.

All MX Coaches must ensure that he/she/they comply with all applicable laws and regulations in any country, state and/or locality in which they are teaching. Dan Roberts Group assumes no responsibility for any consequence relating directly or indirectly from any action or inaction of instructor and assumes no responsibility for any medical expenses, injury, or damages suffered by the instructor, or the instructor’s customers or clients, in connection with the provision of the services.

MX coaches are also subject to all the criteria and code of conduct of all DRG Wellness Professionals

 

DRG Wellness Professionals 

Learners who become DRG Certified Life Skills Coaches and/or  DRG Certified Strength & Conditioning coaches are known as DRG certified Wellness professionals.

DRG Wellness professionals are not employees or franchisees of the Dan Roberts Group. They are individuals who have studied our Life Skills Coaching 4.0 certification and/or our Strength & Conditioning Coach certification. We are in no way liable for or responsible for their performance, insurance or business operations.

The relationship between these individuals and Dan Roberts Group is that of trainee and training provider. Nothing herein shall be construed as creating any partnership, joint venture, agency, franchise, sales representative or employment relationship between these two parties, nor shall Dan Roberts Group be deemed to be acting in a fiduciary capacity with respect to any DRG Wellness Professional. They have no authority to make or accept any offers or representations on behalf of the Dan Roberts Group. They must not make statements or take actions that may contradict the relationship set forth herein or confuse or mislead any person regarding the nature of the parties’ relationship.

DRG Wellness Professionals agree to indemnify, defend and hold harmless Dan Roberts Group and related parties from any and all losses, liabilities, damages and expenses (including attorneys’ fees and costs) as a result of any claims, demands, actions or other proceedings made or instituted by a third party which arises out of any (i) criminal and/or negligent (ii) breach of this Agreement; or (ii) other act or omission.

DRG Wellness Professionals must ensure that he/she complies with all applicable laws, regulations in any country, state and/or locality in which they are coaching. Dan Roberts Group assumes no responsibility for any consequence relating directly or indirectly from any action or inaction of the Life Skills coach and assumes no responsibility for any medical expenses, injury, or damages suffered by the coach or the coach’s students or clients, in connection with the provision of the services. See above.

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Policies

DRG Wellness Professionals & Learners 

• Code of Ethics & Conduct
• Malpractice
• Complaints
• Reasonable Adjustment
• Appeals

 

Employee Policies

• Equality and Diversity Policy
• Health and Safety Policy

 

Website use 

You are specifically restricted from all of the following

• Publishing any material from this website in any other media;
• Selling, sublicensing and/or otherwise commercializing any material from this website;
• Publicly performing and/or showing any material from this website;
• Using this website in any way that is or may be damaging to this website;
• Using this website in any way that impacts user access to this website;
• Using this website contrary to applicable laws and regulations, or in any way that may cause harm to the website, or to any person or business entity;
• Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website.

The Dan Roberts Group is not a health care or medical advice provider. Any advice, information, workouts, exercises, regimens, nutritional plans, recipes or other materials are provided on this website, within the media, at an event, on any social media, or on any other platform for general informational purposes only, and do not constitute medical advice. We advise you to see your physician regularly and seek their advice prior to engaging in any fitness or nutrition regimen. If you have any questions or concerns regarding your health and fitness regimen or for the diagnosis of specific medical conditions, seek advice from your physician.

Contact us

• hello@danrobertsgroup.com
• +44 207 989 0338