Policies and Terms & Conditions. Last update: Feb 2019.

Data Policy


The purpose of this policy is to explain to you how we at the Dan Roberts Group control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations.


Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.


Sensitive Data

All sensitive data, such as medical information will be destroyed within 0-12 months after a coaching relationship has ended. On the 31st of December each year all related emails and website forms will be removed and destroyed in reasonable and safe manner.


Your Account
You may to create an account and associated log-in credentials, you agree to provide true, accurate and current information when creating an account, and you are responsible for updating your account information as needed to ensure it remains current. You are responsible for maintaining the confidentiality of your log-in credentials, and you hereby acknowledge and agree that you are fully responsible and liable for all usage and activities that occur under your account, whether authorized by you or not. You agree to notify the Dan Roberts Group immediately if you know of or suspect any unauthorized use of your account or password or any other breach of security related to your account. Notwithstanding anything to the contrary in these Terms, the Dan Roberts Group reserves the right to deny the creation of, suspend access to or terminate any account(s), or to remove or modify content, features, functionalities and/or services available to account holders, at any time in its sole discretion and without prior notice or liability to you.

Under the GDPR your rights are as follows

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.


Email Marketing

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list.  Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link.

We will not share or sell any of your data, (such as your email address) to any 3rd parties unless we gain express written consent.


Cookie/Tracking Technology

This website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Website use policy

You are specifically restricted from all of the following

  • Publishing any website or material in any other media;
  • Selling, sublicensing and/or otherwise commercializing any website material;
  • Publicly performing and/or showing any Website material;
  • Using this Website in any way that is or may be damaging to this Website;
  • Using this Website in any way that impacts user access to this Website;
  • Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website

The Dan Roberts Group is not a health care or medical provider. Any advice, information, workouts, exercises, regimens, nutritional plans, recipes or other materials are provided on this site, within the media, at an event, or on social media is for general informational purposes only, and do not constitute medical advice. We advise you to see your physician on a regular basis and to seek their advice prior to engaging in any fitness or nutrition regimen. If you have any questions or concerns regarding your health and fitness regimen or for the diagnosis of specific medical conditions, seek advice from your physician.


Personal Training cancellation policy

Appointments for a private session with one of our coaching team may be cancelled or re-arranged provided that a minimum of 24-hours’ prior notice is given. Clients will be charged for the full cost of the session on any late cancellations or no-show appointments. Please note full-time Fashion Models are given a 12-hour cancellation window.


Waiver of Liability

Physical training has inherent risks. We assume no liability for persons injured following our coaches’ advice. Also, any fitness coaching, including all Martial Arts related activities (including sparring) is only available to those who waive all liability for any accidents or injury.  If any medical or other conditions arise that could affect your training with us, you shall let us know immediately by email. If you have any doubts, please consult your doctor prior to physical activity. All exercise, nutritional and well-being advice given to you by any persons directly associated with Dan Roberts, Dan Roberts Training Ltd & Dan Roberts Enterprises Ltd is taken at your own risk.




Buying Online

We accept all major debit and credit cards and direct bank transfers. Our shop purchases are processed by Stripe and/or Paypal. Also, under exceptional circumstances, we can accept cash (if less than £1000 per year) Private clients are recommended to pay by bank transfer to account details included in your welcome email. All private coaching sessions must be paid for at least 24 hours in advance.


Refund Policy

All refund requests must be emailed to  [email protected] with the subject header “Refund”. Please include your proof of purchase, such as an emailed receipt or copy of a bank statement.

  • Any coaching sessions that are unused upon cancellation of a package will be refunded on a pro-rata basis less a small admin fee of 5% of total value of refund.
  • Our Methodology X™ and NUK SOO™ online workouts and all online qualifications are subject to a full refund within 72 hours of purchase only.
  • Retreats are non-refundable unless if stated in writing differently on time of booking.
  • Paid Trials (if and when offered) are non-refundable.
  • Workshops and Events are 100% non-refundable


The Methodology X™ brand


Methodology X™ Instructors
Methodology X Instructors in UK and around thew world are not employees or franchisees of the Dan Roberts Group. They are individuals who have studied our certification and have gained a licence to teach and market themselves through the Methodology X group class system.  We are in no ways liable for or responsible for their performance, insurance or business operations.

Dan Roberts Group has the right to terminate (without a licence refund) the Methodology X Instructor licence Agreement upon written notice in the event the Instructor breaches any of our terms and conditions, our ethical guidelines or as a result of any action or conduct by the instructor that can be reasonably deemed detrimental to the Methodology X™ or Dan Roberts or related brands.

The relationship between the Methodology X Instructor and Dan Roberts Group is that of licensor and licensee. Nothing herein shall be construed as creating any partnership, joint venture, agency, franchise, sales representative or employment relationship between these two Parties, nor shall Dan Roberts Group be deemed to be acting in a fiduciary capacity with respect to Instructor. The instructor has no authority to make or accept any offers or representations on behalf of Methodology X/Dan Roberts Group.  The instructor must not make statements or take actions that may contradict the relationship set forth herein or confuse or mislead any person regarding the nature of the Parties’ relationship.

Dan Roberts Group makes no representations or warranties, express or implied. Under no circumstances, or legal or equitable theory, whether in tort, contract, strict liability or otherwise, will the Dan Roberts Group or related parties be liable to instructor or any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with this Agreement, including damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of Dan Roberts Group has been advised of or should have known of the possibility of such damages.

The Methodology X Instructor agrees to indemnify, defend and hold harmless Dan Roberts Group and related parties from any and all losses, liabilities, damages and expenses (including attorneys’ fees and costs) as a result of any claims, demands, actions or other proceedings made or instituted by a third party which arises out of any (i) criminal and/or negligent acts of Instructor; (ii) breach by Instructor of this Agreement; or (ii) other act or omission of Instructor.


Methodology X Classes

Dan Roberts Group (licence holder of Methodology X™ classes) or events may not be safe or appropriate for everyone. Any information provided to the instructor via their certification process regarding health and fitness is intended solely as educational aids and are not substitutes for medical advice. Instructor is encouraged to seek medical advice before providing the services, or if instructor experiences any medical condition affecting Instructor’s ability to provide the Services. The instructor must ensure that he/she complies with all applicable laws, regulations in their given country of teaching. Dan Roberts Group assumes no responsibility for any consequence relating directly or indirectly from any action or inaction of Instructor and assumes no responsibility for any medical expenses, injury, or damages suffered by Instructor, or Instructor’s students, in connection with the provision of the Services.


Code of conduct for coaches


Employee Polices

Please click to download our current organisational policies.

Contact us


This website is owned by Dan Roberts Group, comprised of Dan Roberts Training Ltd (holding) and Dan Roberts Enterprises Ltd. © Dan Roberts Group 2018.

Registered Office:
Dan Roberts Group: C/O Alderwick James and Co Ltd
4 the sanctuary, 23 Oakhill Drive, Surrey, UK. KT6 6DU